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If you're not receiving verification email

Last Updated: Jan 14, 2016 04:21PM ICT

This articles shows you how you can get your Fuzel account verified if you're signed up with email address but didn't receive any verification email from us. 

 

If you are signed up for Fuzel Collage with an email address, you will need to verify your account before you can use it. Normally, our system automatically sends you a verification email to your registered email - you simply need to press on the link in the email to verify your account.

 

However, there are some instance where our system couldn't send out the verification email to you:

 

1. If you are using Yahoo Mail, Hotmail 

It seems that recently Yahoo Mail & Hotmail changed their email server settings, and that caused their servers to filter out our verification email.

 

In this case, please use the in-app support to send us an email, as well as provide us with another non-Yahoo, non-Hotmail email address (Gmail should work). Our team will help you update your Fuzel account with the new email address. 

 

2. If you live in countries that don't have access to Facebook (eg. China)

We use Parse.com, a back-end service from Facebook, for email verification, so in countries such as China where Facebook-related services are inaccessible, we suspect that may cause our verification emails to be filtered out. 

 

In this case, please use the in-app support to send us an email, as well as provide us with another non-Yahoo, non-Hotmail email address (Gmail should work). Our team will help you update your Fuzel account with the new email address. 

 

Note: you will still have to verify your account once we have updated your email address. 

 

3. Other reasons

If the 2 reasons above are not applicable to you, it means that our system may have had a temporary outage or network issue that causes it to not send you the verification email. 

 

In this case, please use the in-app support to send us an email, we will manually resend another verification email to you. 

8a23e75b11eafcc1efc81f4e40a6f32a@fuzel.desk-mail.com
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