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cant launch ap on my new phone handset

jo Jul 01, 2017 10:52AM ICT

Hi everyone,
I have fuzel on my iphone 6 plus handset. Im logged on with my facebook account. I just got a new iphone 7 plus and I installed the ap but it just goes to blank screen when I sign in with facebook.
unistalled and tried twice more, same result.
I dont want to loose all my purchases by signing on as a new account, any ideas of what to try next?

Up 0 rated Down
Lan Nguyen Jul 03, 2017 02:00PM ICT Fuzel Collage Agent

Hi jo,

This is Lan from the Fuzel team, thanks for reaching out.

About this issue, please spend time re-checking whether the Facebook account used on your new iphone 7 plus is the same as the one which was used for purchasing the packages. The app system automatically saves all purchases within your account so you can go to Settings (the button on the bottom left of the home screen), choose Store Account then click on Downloaded (the section on the bottom right) and tap on Restore Purchases.

If you need anything else, feel free to let me know, thank you!

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